This policy applies to purchases of the Frywave Pro 15-Piece Set made through this website, operated by NEXAWEB VENTURES LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.
Return window
You may request a return within 14 days of receiving your order. To be eligible, the item should preferably be unused and in its original packaging where possible.
How to request a return or refund
Email frywavesup@gmail.com or message us on WhatsApp at +55 11 98709-5463 with your order details and the reason for the return. We will confirm the next steps, including the return address if applicable.
Refunds
Once your return is received and inspected (or once a refund is approved without return, for example for items lost in transit or not as described), we will process your refund to the original payment method. Refunds are typically issued within 5–10 business days after approval, though your bank or card issuer may take additional time to reflect the funds.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the item received. We will arrange a replacement or a full refund at no additional cost to you.
Shipping costs on returns
Return shipping costs are generally the responsibility of the customer, except in cases of damaged, defective or incorrect items, where we will cover reasonable return shipping costs.